Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience by remembering your preferences and actions.

When you visit our website, we may collect basic internet log data and details about how visitors interact with the site. This helps us understand things like the number of visitors to different sections of the website. We gather this information in a way that does not directly identify any individual.

We do not attempt to identify the individuals visiting our site, and we will not link any data collected from this site to any personally identifiable information from any other sources.

If we intend to collect personally identifiable information, we will be transparent and clearly inform you, seeking your consent before doing so. We will also explain the purpose of collecting your personal data and how we plan to use it.

How We Use Cookies

Essential Cookies: Necessary for the website to function properly.
Analytical Cookies: To analyse website traffic and improve performance, similar to Google Analytics.
Functional Cookies: To remember user preferences and settings.
Advertising Cookies: To deliver targeted advertisements, akin to Facebook's ad tracking.
Security Cookies: To enhance security and prevent fraudulent activity.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your experience on our website.

Third-Party Cookies

We may use third-party services that place cookies on your device. These third parties have their own privacy policies and cookie management practices.

Duration of Cookies

Session Cookies: Deleted after you close your browser.
Persistent Cookies: Remain on your device for a set period or until manually deleted.

Updates to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page.

Your Rights

Your rights are important to us. If you wish to exercise any of the following rights, we will take the necessary steps to ensure your request is fulfilled:

Right of Access: You have the right to request a copy of your personal information that we hold.
Right to Rectification: You have the right to ask us to correct any information you believe is incorrect, or to update any incomplete or outdated information.
Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances.
Right to Restriction of Processing: You have the right to ask us to limit how we process your personal data in specific situations.
Right to Object to Processing: You have the right to object to the processing of your data under certain conditions.
Right to Data Portability: If we process your data based on your consent, you have the right to request that we transfer your information to another organization or provide it to you.

You will not be charged for exercising these rights. We have one month to respond to any requests.

Complaints

When we receive a complaint, we will create a file that includes the complaint details, which may contain personal information of the complainant and any involved parties.

The personal information collected will only be used for processing the complaint and evaluating our service. We will retain complaint files in accordance with our company retention policy, which ensures data is stored securely and accessible only to those who need it.

Similarly, any personal information collected from inquiries will only be used to address the inquiry or any related issues and to assess the quality of our service.

How to Contact Us

For more information about our data protection practices, please contact our Data Protection Manager at the following address:

By Phone: 01782 911 181

By Email: OPS@SYNERGIXSAMEDAY.COM

By Letter: Synergix Sameday Solutions Ltd, Unit 73, Bedford Street, Stoke-on-Trent, ST1 4PZ